Portland Customer Success = PCS (Primary, Central, Smart)
P: Primary Revenue (Revenue Growth Through Renewal, Expansion & Customer Advocacy)
C: Central Focus (Customer Feedback Mechanisms Drive Empathy & Product/Market Fit)
S: Smart Decisions (Data Driven Go To Market Strategies & Agile Iteration)
The PCS Program:
The PEOPLE - A Complete Network Of CS Experts
We've been bringing CS Professionals together for years and are now finally opening up our expansive network to our clients. Take advantage of our vast network to ensure that best practices and the latest technology is being used when developing your CS program and services.