Aaron led all of our customer success initiatives and quickly deployed critical process and technology upgrades that have led to a 5X improvement in churn and customer satisfaction.
While his impact on our balance sheet was dramatic his effect on our team and culture was even more valuable. Simply put Aaron is a game changer.
Aaron Thompson has a genuine level of passion for Customer Success that I've rarely seen. He studies CS as a discipline for the latest trends and innovations and surfaces that information to his colleagues through various social and direct channels. Portland Customer Success as well.
Aaron has been great to work with through the Leading Customer Success Peer Group and he facilitates our Summit sessions with energy, attention to detail, clear communication and complete follow through.