Portland Customer Success Getting Started Package Includes:
Getting Started Package, Plus:
Breaking Down The Customer Landscape of Your Business. We'll Identify Your Ideal Customer & Begin Quantifying What Makes Them So...And Who Is On The Other End Of That Spectrum - Based on Current Business Goals & Future Vision.
From Prospect To Renewal, We'll Quantify The Level of Engagement Required To Service Your Customers.
Business Process Evaluation and Improvement Suggestion To Effectively Service The Customer Base At Each Tier. Applying A High/Low/Tech Touch Model, Based On Your Business & Resources Available.
Starting With 15 Health Score Input Criteria, We'll Identify Which Do (& Not) Apply For Your Customer Landscape and Business. You'll Receive A Unique List Of What Metrics To Start With When Measuring Your Customers' Health And Understand Overhead Of Measurement.
Business Process Documentation, Including Handoffs and Organization Outline. Entire Step By Step Instructions Outlining Process Improvement Plans Where Efficiencies Can Be Gained. Copious Notes In Great Detail Outlining All Decisions Made and Logic Therein.
Highlighting Inefficiencies Between Your Organization, Your Customers & Staff. Outlining Ways To Decrease The Time To Value and Provide Insights For Increased Efficiency and Transparency.
Customer Success Leadership (As A Service):
P: Primary Revenue (3 Streams)
C: Central (Product/Market Fit)
S: Smart (Data Driven Decisions)
Complete Implementation Of The Portland Customer Success Program: PCS. Includes Staff Education and Recommended Business Strategy Realignment Where Necessary
Ongoing Maintenance Of PCS and Continual Iteration Of The Program. Leadership As A Service, With Ability To Direct Full Time Individual Contributor Staff Appropriately.
Executing Weekly Sprints And Directing Responsibilities Of Customer Success Staff Without Needing A Full Time CCO