Portland Customer Success

Customer Success Consulting

Portland Customer Success Founder & CEO

Keep Calm & Learn From Your Customer

Aaron Thompson is the Portland Customer Success Founder. He has spent his entire career helping companies retain and delight their customers.

Years developing and executing training programs transitioned into consulting on multi-year implementation projects. Aaron would go on to run a premium support organization and served as the Head of Customer Success at various B2B SaaS businesses.

Aaron values lasting relationships with his customers while partnering with them to grow their business. He chooses to operate as a partner (not vendor) while delivering real-world, bottom-line results for his clients.

Aaron's unique background of experience, perspective and proprietary CS methodologies has proven to improve retention rates (65% Y/Y), increase recurring revenue (30% Y/Y), drive NPS scores through the roof and recoup Customer Acquisition Costs faster than ever.

Aaron's CV: www.linkedin.com/in/athomps

Thought Leadership: https://www.linkedin.com/in/athomps/detail/recent-activity/posts/