Customer Success Consulting
What Is Customer Success?
Customer Success is a shift in organizational focus from selling product to delivering value. Customer-centric experiences increase retention and expand adoption. This results in more profit and higher valuations.
Simply Put:
By the third iteration, renewal revenue surpasses net new revenue:
- Customer 1 = Net New 1 + 0 Renewal (1 Total) (Net New +1)
- Customer 2 = Net New 1 + 1 Renewal (2 Total) (Tied)
- Customer 3 = Net New 1 + 2 Renewal (3 Total) (Renewal +1)
From that point it's over - Renewal Revenue wins. FOREVER.
We can calculate where in your business' revenue maturity this will happen and proactively build strategic playbooks and business processes to retain and expand revenue, recoup CAC and increase LTV.
Portland Customer Success
The Best CS In The US
Portland Customer Success (PCS) is a premier Customer Success Consulting company specializing in custom built growth strategies for B2B SaaS businesses.
Laying the groundwork early to retain customers longer, incentivize them to spend more and advocate for your business externally will unlock profit margins.
With a worldwide network of Customer Success experts, we offer industry best practices and the latest technology advancements to assist Customer Success Managers and leadership.
Why Should I Care?
Customers Are Expensive...Or Not
Customer Acquisition Cost averages $.13 for $1.00 of Renewal Revenue
Customer Acquisition Cost averages $1.18 for $1.00 of Net New Revenue
That's 1/10th the cost...1/10th!
PCS Makes Everyone Better
Portland Customer Success will help you lay the groundwork early to ensure Customer Lifetime Value is maximized, CAC is minimized and your margins skyrocket.
EVERY Other Organization Should Benefit From CS:
- Marketing spends less in CAC
- Sales Receives Warmer Leads
- Product Understands The Market More Closely
- Engineering Knows The Hierarchy of Work
- Executives Have Visibility Into The Health Of The Business
- The Entire Company Works Better Together
Download the overview deck
A Brief Overview of Portland Customer Success