By the third iteration, renewal revenue surpasses net new revenue:
From that point it's over - Renewal Revenue wins. FOREVER.
We can calculate where in your business' revenue maturity this will happen and proactively build strategic playbooks and business processes to retain and expand revenue, recoup CAC and increase LTV.
Portland Customer Success (PCS) is a premier Customer Success Consulting company specializing in custom built growth strategies for B2B SaaS businesses.
Laying the groundwork early to retain customers longer, incentivize them to spend more and advocate for your business externally will unlock profit margins.
With a worldwide network of Customer Success experts, we offer industry best practices and the latest technology advancements to assist Customer Success Managers and leadership.
Customer Acquisition Cost averages $.13 for $1.00 of Renewal Revenue
Customer Acquisition Cost averages $1.18 for $1.00 of Net New Revenue
That's 1/10th the cost...1/10th!
Portland Customer Success will help you lay the groundwork early to ensure Customer Lifetime Value is maximized, CAC is minimized and your margins skyrocket.
EVERY Other Organization Should Benefit From CS:
A Brief Overview of Portland Customer Success